Call Center Agents have at least a High School Diploma, Vocational Diploma /Short Course Certificate, Bachelor’s/ College Degree, any field.

1. Excellent communication and listening skills
2. Average to advanced knowledge in web navigation
3. Self-motivated and can work with grace under pressure
4. Ability to maintain a positive environment, working with co-workers and customers within a diverse culture
5. Ability to remain calm under pressure
6. Patient and attentive

High School Education is free in the public school. A Finishing Course for Call Center Agents (TESDA NCII) costs P4,000 – P7,000.

• IT-BPM

Call Center Agents gain years of experience to become:

• Service Specialist
• Product Expert or Product Engineer
• Customer Success Manager
• Customer Service Manager
• VP of Customer Success
• Chief Customer Officer (CCO)